Privacy Policy

Personal Data Protection Notice (PDPA 2010 Compliance)

Haiwanku ("we," "our," or "us") is committed to protecting your personal data in compliance with the Personal Data Protection Act 2010 (Malaysia). This Privacy Policy serves as our formal Personal Data Protection Notice and explains how we collect, use, disclose, and safeguard your personal data when you use our mobile application (the "App").

Data User Information (Section 7, PDPA 2010)

This policy applies to all users of the Haiwanku app, which helps connect animal lovers, shelters, veterinarians, and volunteers in animal rescue and welfare efforts.

Personal Data We Collect (PDPA Definition)

Under PDPA 2010, "personal data" means any information in respect of commercial transactions which relates directly or indirectly to a data subject, who is identified or identifiable from that information. We collect the following categories of personal data:

1. Personal Data You Provide Directly

Account Registration & Authentication:

• Email address and password (for email registration)
• Display name or username
• Profile photos
• Authentication data from third-party providers (Google, Apple Sign-In)

Profile Information:

• Shelter or organization information (name, contact details, address)
• Veterinary clinic information
• User preferences and settings
• Language preferences

Communication Data:

• Messages and reports you submit through the app
• Customer service communications
• Feedback and survey responses

Your Rights Under PDPA 2010

As a data subject under the Personal Data Protection Act 2010, you have the following rights:

1. Right of Access (Section 30, PDPA 2010)

• Request access to your personal data we hold
• Receive information about how your data is processed
• Obtain details about third parties who receive your data
• Response time: Within 21 days of request (extendable by 14 days if needed)
• Fee: No charge for first request per year

Right to Lodge Complaints

App Store Privacy Labels Data Types

In compliance with Apple's App Store requirements, the following data types may be collected through our app:

Data Linked to You

• Contact Info: Email address, name
• User Content: Photos, messages, customer support communications
• Identifiers: User ID, device ID (for authentication)
• Usage Data: Product interaction, advertising data
• Diagnostics: Crash data, performance data

Data Not Linked to You

• Location: Approximate location (for shelter/vet proximity, not precise tracking)
• Usage Data: Anonymous app analytics

Data Deletion and Portability

You have the right to request deletion of your personal data or receive a copy of your data:

Account Deletion

• In-app: Go to Settings > Account > Delete Account
• Email: Send request to support@haiwanku.org with subject "DELETE ACCOUNT"
• Processing time: Within 30 days of request
• Note: Some data may be retained for legal compliance (donation records, etc.)

Data Export

• Request via email: support@haiwanku.org with subject "DATA EXPORT"
• Includes: Profile data, donation history, messages, photos
• Format: JSON or CSV file
• Delivery: Within 21 days via secure email

Children's Privacy (Age 13+)

Third-Party Services Disclosure

We use the following third-party services that may collect data:

Payment Processing

• Stripe: Payment processing, PCI DSS compliant
• Data Collected: Payment information, transaction history
• Privacy Policy: https://stripe.com/privacy

Authentication

• Google Sign-In: OAuth authentication
• Apple Sign-In: OAuth authentication with privacy protection
• Data Shared: Email, name (if provided by user)

Cloud Services

• Firebase: Database, analytics, crash reporting
• Data Collected: App usage, crash logs, performance metrics
• Privacy Policy: https://firebase.google.com/support/privacy

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: