Terms of Service
Welcome to Haiwanku
These Terms of Service ("Terms") govern your use of the Haiwanku mobile application and related services (collectively, the "Service") operated by Haiwanku Animal Welfare Initiative ("we," "our," or "us"). By accessing or using our Service, you agree to be bound by these Terms.
Acceptance of Terms
Important: By downloading, installing, or using the Haiwanku app, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our Service.
Description of Service
Haiwanku is a mobile platform that connects animal lovers, shelters, veterinarians, and volunteers to facilitate animal rescue, care, adoption, and welfare activities in Malaysia.
Core Services Include:
- Animal rescue reporting and coordination
- Shelter and veterinary clinic directory
- Animal adoption platform
- Donation and fundraising capabilities
- Volunteer coordination and matching
- Educational resources and community features
User Responsibilities
Account Registration
- You must be at least 18 years old to create an account
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized access
Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You are prohibited from:
- Providing false information about animals, shelters, or emergencies
- Misusing the donation system or engaging in fraudulent activities
- Harassing, threatening, or intimidating other users
- Uploading inappropriate, offensive, or copyrighted content
- Attempting to gain unauthorized access to the Service
Animal Welfare Priority: All activities on the platform must prioritize animal welfare and safety. Any actions that could endanger animals will result in immediate account suspension.
Limitation of Liability
To the maximum extent permitted by law, Haiwanku shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses resulting from your use of the Service.
Termination
We may terminate or suspend your account immediately, without prior notice, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will cease immediately.
Apple App Store Compliance
For users who download our app through the Apple App Store, additional terms apply:
App Store Terms
- These Terms are between you and Haiwanku, not Apple Inc.
- Apple is not responsible for the App or its content
- Apple has no obligation to provide maintenance or support for the App
- Apple is not responsible for addressing any claims relating to the App
Device Requirements & Compatibility
iOS Requirements:
- iOS 13.0 or later
- Compatible with iPhone, iPad, and iPod touch
- Internet connection required for full functionality
- Camera access for photo uploads (optional)
- Location services for shelter proximity (optional)
In-App Purchases & Donations
- All donations are final and non-refundable unless required by law
- Donation receipts are provided for tax purposes where applicable
- Payment processing handled securely through Apple's payment system
- Subscription services (if any) auto-renew unless cancelled 24 hours before renewal
Content Restrictions
Prohibited Content: In addition to our general acceptable use policy, users may not:
- Upload content that violates Apple's App Store Review Guidelines
- Share content that promotes animal cruelty or endangerment
- Post misleading information about animal conditions or emergencies
- Use the app for commercial breeding or puppy mill promotion
- Share graphic or disturbing images without appropriate warnings
Account Termination & Data
Upon account termination (voluntary or involuntary):
Data Handling
- Personal data will be deleted within 30 days unless legal retention is required
- Donation records may be retained for financial compliance purposes
- Animal rescue reports may be retained for welfare documentation
- Users can request data export before account deletion
Service Availability
No Guarantee of Continuous Service: While we strive for 24/7 availability, we do not guarantee uninterrupted service. Emergency animal situations should also be reported to local authorities and veterinary services.
Age Requirements & Parental Consent
Age 13+ Policy: Users must be at least 13 years old. Users between 13-17 require parental or guardian consent to use donation features or make financial commitments through the app.
Parental Supervision: We encourage parental involvement in all animal welfare activities initiated by minor users.
Governing Law
These Terms shall be interpreted and governed by the laws of Malaysia, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of Malaysia.
Contact Information
Email: support@haiwanku.org
App Support: Use the "Contact Support" feature in the app settings
For urgent matters, please include "URGENT" in your email subject line.
By using Haiwanku, you join a community dedicated to improving animal welfare in Malaysia. Together, we can make a meaningful difference in the lives of animals in need.